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Refund and Returns Policy for Trend Wale
Last Updated: May 2026
Thank you for shopping with Trend Wale.
Please read our Refund and Returns Policy carefully before placing an order.
Refund and Returns Policy
1. 7 Working Day Return Policy
Trend Wale offers a 7 Working Day Return Policy from the date of delivery.
To qualify for a return:
- The product must be unused, unwashed, and undamaged
- Original tags, labels, and packaging must be intact
- The item must be returned in original condition
- Return requests must be submitted within 7 working days after delivery
Trend Wale reserves the right to reject returns that do not meet these conditions.
2. Mandatory Unboxing Video
A clear unboxing video is mandatory for claims related to:
- Wrong product received
- Missing items
- Damaged product
- Defective item
Claims without proper unboxing video proof may not be accepted.
3. Non-Returnable Products
Returns and exchanges will not be accepted for:
- Used, washed, or damaged items
- Products without original tags or packaging
- Products damaged by customer misuse
- Clearance sale or discounted items
- Customized or altered products
- Size or color preference issues after order confirmation
4. Return Approval Process
All return requests are subject to verification and approval by Trend Wale.
We reserve the right to:
- Reject invalid return requests
- Request additional photos/videos
- Refuse returns that do not match our policy conditions
5. Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 working days
- Refunds will be sent to the original payment method
- COD refunds may be processed through bank transfer or UPI only
Shipping charges and COD charges are non-refundable.
6. Exchange Policy
Exchanges are subject to:
- Product availability
- Size availability
- Verification approval
Trend Wale does not guarantee exchange availability for all products.
7. Cancellation Policy
Orders can only be canceled before dispatch.
Once the order is shipped:
- Cancellation requests will not be accepted
- Refusal to accept delivery may lead to future order restrictions
8. Return Shipping Rules
- Customers may be required to self-ship returned items if pickup service is unavailable
- Return shipping charges may be borne by the customer unless the issue is verified from our side
- Trend Wale is not responsible for lost return parcels shipped by the customer
9. Contact Information
For return or refund support: https://trendwale.in/contact/
Trend Wale
C-603, 6th Floor,
ICC Iscon Commercial Complex,
Raipur, Ahmedabad – 380002, India
🌐 Website: www.trendwale.in
📧 Email: sales@trendwale.in
📞 Phone: +91 9998195334