At Trendwale, customer satisfaction is our top priority. We aim to provide high-quality fashion products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.
Returns Eligibility
We accept returns under the following conditions:
- The product must be unused, unworn, unwashed, and in its original condition
- All original tags, labels, and packaging must be intact
- The return request must be raised within 3 days of product delivery
- Products should not be damaged or altered after delivery
⚠️ Products that do not meet the above conditions will not be eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Innerwear, lingerie, and socks
- Customized or made-to-order products
- Products purchased during clearance sales or special offers
- Gift cards or vouchers
How to Request a Return
To initiate a return, please contact us with your order ID and reason for return:
📧 Email: sales@trendwale.in
📞 Phone: +91 99981 95333
Our support team will guide you through the return process.
Return Pickup & Shipping
- If the return is due to a wrong product, damaged item, or manufacturing defect, we will arrange a reverse pickup at no extra cost
- If the return is due to personal preference or size issues, the return shipping cost may be borne by the customer
Refund Policy
Once we receive and inspect the returned product:
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
- In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI
Exchange Policy
We offer exchanges subject to product availability.
If your requested size or product is unavailable, a refund will be issued instead.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear photos or videos of the item and packaging.
Cancellation Policy
- Orders can be cancelled before dispatch
- Once shipped, the order cannot be cancelled and must follow the return process
Contact Information
For any questions regarding returns or refunds, please contact us:
Trendwale
📍 Address: A-601, 6th Floor, ICC Iscon Commercial Complex, Raipur, Ahmedabad – 380002
📧 Email: sales@trendwale.in
📞 Phone: +91 99981 95334
Policy Updates
Trendwale reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
*100% Money Back is only availed if the order is cancelled before dispatch.*